Frequently Asked Questions (FAQ)

What is your cancellation policy?

We require a minimum of a 7 day written notice for any cancellation, rescheduling or change of venue. If the event changes within the 7 day period 100% of the agreed amount is expected as full payment.  An event cancelled prior to the 7 day period will be assessed a $100.00 cancellation fee or 10% (whichever is greater) and the remaining amount of the deposit will be refunded.

Payment Policy:

To finalize and secure your event reservation, payment is required as outlined below. Your reservation is not complete until payment is received according to these terms.

  • Events $500 or less: Full payment is required within 10 days of booking.
  • Events over $500: A 50% deposit is required within 10 days of booking, with a contract and invoice provided. The remaining balance is due no later than 7 days prior to the event.
  • For bookings made within 10 days of the event, full payment is due immediately upon booking.
  • Reservations not paid in full or with the required deposit within these timeframes may be canceled.
  • A late fee of 5% OR A MINIMUM OF $50.00 added to payments not received within 30 days after the event date.

Payment Options: 

  • By Check: Make payable to RCJuggles, LLC and mail to: 647 Gerry St, Woodstock, IL 60098
  • By Credit Card: Let the office know you would like an online payable invoice. Note: A processing fee will be added for all credit card payments.
  • By Zelle: Send payment to our email [rcjuggle@gmail.com].

Payment Options: 

  • By Check: Make payable to RCJuggles, LLC and mail to: 647 Gerry St, Woodstock, IL 60098
  • By Credit Card: Please let the office know if you would like an online payable invoice and we will send it to you.  Note: A processing fee will be added for all credit card payments.
  • By Zelle: Send payment to our email [rcjuggle@gmail.com].
  • Events $500 or less: Full payment is required within 10 days of booking.
  • Events over $500: A 50% deposit is required within 10 days of booking, with a contract and invoice provided. The remaining balance is due no later than 7 days prior to the event.
  • For bookings made within 10 days of the event, full payment is due immediately upon booking.
  • Reservations not paid in full or with the required deposit within these timeframes may be canceled.

Terms of Service (TOS)

Additional Charges May Apply for the Following:
* Travel Charges
* Parking fees (Parking is to be provided within a 1 block walking distance of the event)
* Credit card transactions
* Holidays
* Shelter
* Rush Orders
* Delivery
* Setup & Rigging
* Accommodations
* Break Down / Clean Up
* Specialty Materials and or Equipment

Things to Keep In Mind:

* Our shows include music and require access to an electrical outlet and an approximate 10’x10′ performance area.
* All of our entertainment is audience interactive, it is preferable for entertainers to be placed away from sources of loud music such as a DJ or live band
* As performers we are happy to perform outdoors unless there is inclement weather. In the event of a weather change during or before an event it is the client’s responsibility to provide an alternative entertainment location. Our performers cannot perform in the rain and RC Juggle does not provide refunds for weather related issues.
* If our performer is ready to begin on time and entertainment is delayed because the conditions of the contract have not been met (ie: delays by venue, location issues, electricity, etc.) the client is responsible for the lost time and overtime charges may apply.

* Payment is expected at the event unless arrangements have been made in advance.
* Prices subject to change
* Service fulfillment and setup is dependent on site access and site availability.